Right of withdrawal

Right of withdrawal

The right of withdrawal does not apply to custom-made products and services offered by PolyQuant GmbH. For non-custom-made products, the customer is entitled to cancel the contract within 14 days upon receipt of the product. The cancellation period starts with the day of receiving the delivery whereat the recipient of the delivery can be either the customer or a third party that is not the deliverer. To execute your right of withdrawal you have to submit a distinct explanation (e.g. a letter, fax or E-mail) to PolyQuant GmbH, Industriestra├če 1, 93077 Bad Abbach, Tel: +49 (0) 9405 96999 10, Fax: +49 (0) 9405 96999 28, E-Mail: info@polyquant.com. To preserve your right of withdrawal, it is sufficient that the notification of the withdrawal is submitted before the end of the cancellation period.

Upon withdrawal from the contract, PolyQuant GmbH will refund all payments that were received, including the costs for delivery, within a period of 14 days from receiving the notification of the withdrawal from the contract. Refunding will be executed via the mode of payment that was used for the original payment unless differently stipulated. PolyQuant GmbH can refuse the refund until receiving the returned delivery or until the customer proves to have returned the delivery.

The customer has to return the delivery immediately in any case not later than 14 days after the notification of the withdrawal from the contract to PolyQuant GmbH. The cancellation period is preserved if the customer dispatches the delivery within the 14 day period.